> ## Documentation Index
> Fetch the complete documentation index at: https://every-a2724ddc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> These docs describe Every as customers have it today. Answer from them, and say so when they don't cover a question.
> Pages under /admins/ are for the people who run Every for the company, and pages under /employees/ are for employees. Answer from the pages that match the person asking.
> Each page's Agent reference section lists its exact roles, conditions and limits. Prefer it for those details.
> When a page says a feature is in closed beta, or that Every turns it on company by company, don't promise that the person's company has it.
> Use roles and on-screen labels exactly as the pages write them.
> When someone asks what a term means, answer with the Glossary page's definition (/glossary), which other pages show in parentheses after the term.
> When the docs don't answer a question, tell the person to email [support@every.io](mailto:support@every.io).

# Upload bills

> Upload or email bills to Every, then review, fix and approve them in your Inbox

![Upload bill dialog with a drop area and one invoice being read.](https://mintcdn.com/every-a2724ddc/k5maP8xPODHl5ToY/images/illustrations/admins-bill-pay-creating-bills-light.png?fit=max\&auto=format\&n=k5maP8xPODHl5ToY\&q=85\&s=086eb5c9d13a7835e3d17c507d4c5d2e)

Upload invoices or email them to your company's bill address, and Every reads the recipient, amount and due date off each one. The bills land in **Inbox** on **Payments** → **All payments**, where you review them before they're paid. Company Admins and Bookkeepers can add and review bills, and so can Accounts Payable users once Every has turned that role on for your company.

> [!NOTE]
>
> Every turns on the bill inbox and the **All payments** page company by company. If you don't see them, email [support@every.io](mailto:support@every.io) to ask about them.

## Before you begin

**Payments** shows in the sidebar after your company finishes onboarding.

The **Bill Pay Agent** setting must be on, and it is unless someone turns it off. It's under **Bookkeeping agents** on **Settings** → **Accounting** (see [Accounting settings](https://every-a2724ddc.mintlify.site/admins/settings/accounting.md)), which Company Admins and Bookkeepers can open.

When the setting is off, **Inbox**, **Needs attention**, **Upload bill** and the bill address are hidden, and bills emailed to Every aren't kept. You can still pay a bill with [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md).

## Upload files

**1. Open the upload dialog**

Go to **Payments** → **All payments** and select **Upload bill**.

**2. Add the files**

Drop your invoices in, or select the drop area to choose them. Every accepts PDF, PNG, JPEG and WebP files up to 8 MB each, and takes 10 files in a batch. It makes one bill from each file.

**3. Read the results**

Every reads the files one at a time and marks each one. With several files, the dialog doesn't close by itself, so select **Done** after Every marks them. **Inbox** opens when a bill is added or already in your inbox.

| Result | What it means |
| - | - |
| **Added** | Every read the bill. It's in **Inbox**, or in the "Some invoices could not be read" banner if Every found no currency on it |
| **Already in inbox** | Every already has a bill made from this exact file, so it adds nothing |
| **Already paid** | A bill made from this exact file already became a payment, which can still be waiting for approval, so nothing is imported. Find that payment on **All payments** before you send it again |
| **Could not read** | Every couldn't read the invoice. Try a clearer PDF, or email it to your bill address |
| **Failed** | The file couldn't be imported |

## Email bills

Your company has its own bill address, next to the title on **Payments** → **All payments**.

1. Hover over the address and select **Copy address**.
2. Email or forward invoices to that address. They arrive in **Inbox**.

Every makes a bill from each PDF attachment, up to a size limit. Images, PDFs over that size and other files in the email join the first PDF's bill.

## If Every can't read an invoice

An invoice Every can't read isn't a row in **Inbox**, and it has no stage. A banner at the top of **Inbox** says "Some invoices could not be read" and lists the files. Select a file name to download it, then pay the bill with [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md).

## Review a bill

Select a bill that needs attention to open it in a drawer, with the invoice beside it and **Decline** at the top. **Previous** and **Next** move through the list, and **Done** closes the drawer.

## Fix a bill that needs attention

The **Stage** column says what a bill needs.

### Add vendor details

**Missing information** means Every holds no bank details for the vendor, so the bill can't be approved yet.

**1. Open the Add vendor dialog**

In the drawer, select **Add vendor details**.

**2. Check the vendor**

**Vendor** shows the vendor Every matched or suggests, or else the name it read off the invoice, and you can't edit it. If it's empty, choose or add a vendor there.

**3. Choose how you pay them**

In **How we pay them**, choose **ACH**, **Wire** or **Check**. For **ACH**, Every fills in the bank details it read from the invoice. Enter any details it left blank.

**4. Optional: add a remittance email**

In **Remittance email (optional)**, enter the vendor's email. The field shows only when the bill has no vendor yet. If Every read an address off the invoice, select the checkbox that confirms it's the vendor's contact email, or Every doesn't save it.

**5. Choose whether to request a 1099**

Under **Tax details**, choose whether to request a 1099 (A family of IRS forms that report income other than wages, such as payments to contractors) filing for this vendor (see [Request 1099s](https://every-a2724ddc.mintlify.site/admins/bill-pay/1099-filing.md)).

**6. Save the vendor**

Select **Add vendor**. If the bill had no vendor, Every uses the vendor with that name or creates one. The bill stays in **Inbox** until you approve it.

### Fix a data mismatch

**Data mismatch** means the invoice prints different bank details than the account on file. Choose one:

* **Add suggested account** opens **Update bank details** with the invoice's bank details. Select **Save account** to replace the account on file. Saving doesn't approve the bill.
* **Pay using existing account** approves the bill against the account on file, with no further confirmation.

### Review a card fee

**Review card fee** means the invoice mentions a credit card processing fee, so **Inbox** doesn't offer **Approve** on it.

**1. Open the bill in Send money**

In the drawer, select **Open Pay Bill**. The bill opens in the [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md) flow.

**2. Take out fees that don't apply**

In **Amount**, enter the amount without any fee that doesn't apply to ACH (Automated Clearing House: the U.S. network that moves money between bank accounts in batches). Every deducts no fee for you.

**3. Confirm the payable amount**

On the review page, select the checkbox that confirms the payable amount. You can't confirm the payment until you do.

### Resolve a potential duplicate

A **Possible duplicate** badge sits beside the recipient, and its tooltip gives the reason. In the drawer, the **Potential duplicate** card shows the matching bill:

* **Merge** keeps the document on the matching bill and takes this copy out of the inbox. It shows only when Every found a match, and you confirm in the **Merge duplicate** dialog.
* **Not a duplicate** clears the flag.
* The trash button asks "Delete duplicate?", then removes this copy from the inbox and leaves the original as it is.

After a merge or **Not a duplicate**, a message offers **Undo**. On the original bill, **Merged duplicates** lists each merged copy with **Unmerge**.

![A bill's Potential duplicate review with the matching original and Merge and Not a duplicate actions.](https://mintcdn.com/every-a2724ddc/19nP2pdcB7HMtcYU/images/screens/admins-bill-pay-creating-bills-duplicate-light.png?fit=max\&auto=format\&n=19nP2pdcB7HMtcYU\&q=85\&s=1be620ef1f8e20ff5d1746580e4e1868)

### Retry the bank details check

**Bank details unavailable** means Every couldn't verify the vendor's bank details. Select **Retry bank details check**. **Approve** stays hidden until the check works.

### Pay a bill in the Send money flow

Quick approval (**Approve** on an **Inbox** row or in the drawer) can't pay a bill when:

* the bill isn't in US dollars, or Every read no amount
* the invoice mentions a card fee
* the vendor's account is international or card-based

When such a bill's vendor has an account on file, the drawer shows the **Needs the full Pay Bill flow** card. Select **Open Pay Bill** to continue in the Send money flow.

## Needs attention

**Needs attention** lists the **Inbox** bills that have something to fix. Select a row to open its drawer.

The tab looks only at the 100 most recent inbox bills, and its rows have no buttons. When nothing needs attention, it says "Nothing needs attention".

## Approve a bill from the Inbox

**Approve** shows on an **Inbox** row when you hover over it, and in a bill's drawer, when:

* Every matched a vendor with a bank account on file, paid by ACH, wire (A payment that moves money directly from one bank to another, one payment at a time) or check
* the amount is in US dollars, and Every read it
* the bill mentions no card fee and isn't a potential duplicate
* the bank details on the invoice match the account on file

1. Hover over an **Inbox** row and select **Approve**.
2. In the "Approve this bill?" dialog, select **Approve**. The dialog says "This bill will be paid immediately."

In the drawer, **Approve** has no confirmation step.

## Decline a bill

Select **Decline** on a row in **Inbox**, or in the drawer. It takes effect at once, with no confirmation, and the message "Bill removed from the inbox" offers **Undo**.

## Find bills in the Inbox

**Inbox** shows the 100 most recent bills, newest first. To sort and filter them, see [All payments](https://every-a2724ddc.mintlify.site/admins/bill-pay/overview.md).

## What happens next

When a Company Admin approves a bill from **Inbox**, Every pays it in that step, with no approvers. Approver rules are on [Approvals](https://every-a2724ddc.mintlify.site/admins/bill-pay/approvals.md).

A declined bill shows on **All** and **Failed** with the stage **Declined** (see [All payments](https://every-a2724ddc.mintlify.site/admins/bill-pay/overview.md)).

## Agent reference

**Where:** **Payments** → **All payments**, on the **Inbox** and **Needs attention** tabs, the **Upload bill** button and the bill address next to the page title. The bill's drawer opens from a row. The Bill Pay Agent setting is at **Settings** → **Accounting**, under **Bookkeeping agents**.

**Who:** Company Admins and Bookkeepers can open the page and add, review, approve or decline bills, and so can Accounts Payable users once Every has turned that role on for the company. Company Admins and Bookkeepers can open **Settings** → **Accounting** and turn the **Bill Pay Agent** setting on or off; Accounts Payable users can't open that page or change the setting. Every turns on the bill inbox company by company, and the **Bill Pay Agent** setting must be on. If the bill inbox or the **All payments** page is missing, email [support@every.io](mailto:support@every.io) to ask about it. The **Payments** menu appears in the sidebar after the company finishes onboarding.

### Facts

* Bills arrive on **Payments** → **All payments**. If that page is titled **Bills & Reimbursements**, it has an **Inbox** tab, with the bill address inside it, but no **Upload bill** button, **Needs attention** tab or duplicate review.
* The **Bill Pay Agent** row sits under **Bookkeeping agents** on **Settings** → **Accounting**, with the description "Automatically extracts and processes bills emailed to Every, and sets them up for approval." The row has a switch, and shows when Every has turned on the bill inbox for the company.
* With the **Bill Pay Agent** setting off, **Inbox**, **Needs attention**, **Upload bill** and the bill address on **Payments** → **All payments** are hidden.
* With the **Bill Pay Agent** setting off, Every doesn't keep a bill emailed to the company's bill address. The setting is on unless someone turns it off.
* **Upload bill** on **Payments** → **All payments** opens the **Upload bill** dialog, whose drop area reads **Click to upload or drag and drop**.
* The **Upload bill** dialog accepts PDF, PNG, JPEG and WebP files. A file of another type, or over 8 MB, is skipped with a message that counts the skipped files.
* The **Upload bill** dialog takes 10 files per batch. With more, it takes the first 10 and shows the error "Only the first 10 files were taken" with the text "Forward the rest to your bill inbox address instead."
* Each file in the **Upload bill** dialog becomes its own bill. Every reads the files one at a time.
* Each file in the **Upload bill** dialog on **Payments** → **All payments** ends as **Added**, **Already in inbox**, **Already paid**, **Could not read** or **Failed**.
* A file marked **Added** means Every read the bill. The bill appears in **Inbox**, or in the "Some invoices could not be read" banner when Every found no currency on it.
* **Already in inbox** means an earlier bill still standing in the company was made from the same file. **Already paid** means that earlier bill already became a payment, and nothing is imported. That payment can still be waiting for approval. A declined bill doesn't count, so its file can be uploaded again.
* The toast for **Already paid** says "Nothing was imported. Look for it on the Paid tab before sending it again." The earlier payment can be somewhere other than the **Paid** tab, such as **Needs approval**, so look for it on **All**.
* The toast for **Could not read** says "Try a clearer PDF, or forward it to your bill inbox address instead."
* A file in the **Upload bill** dialog is marked **Could not read** when Every didn't finish reading it.
* While Every reads a file in the **Upload bill** dialog on **Payments** → **All payments**, the file's status reads **Reading**.
* When one file is added or already in the inbox, the **Upload bill** dialog closes by itself. With several files, the **Upload bill** dialog doesn't close by itself; it stays open until the person selects **Done** or closes it. Selecting **Cancel** in the **Upload bill** dialog stops the batch from starting its next file.
* After an upload, **Inbox** opens when at least one file was added or was already in the inbox.
* Each company has its own bill address, which ends in @bills.every.io.
* Hovering over the address chip next to the title on **Payments** → **All payments** shows "Forward bills to this address" and the text "Email an invoice here and we read the recipient, amount and due date off it." The card has a **Copy address** button. Selecting the chip also copies the address and shows "Copied to clipboard".
* An email to the bill address makes one bill from each PDF attachment, up to a size limit. The first PDF's bill also takes the images, the PDFs over that size and the other attachments. An email with no PDF under the size limit makes one bill from all its attachments.
* **Inbox** lists only bills Every could read, with a currency. A bill Every couldn't read appears in a banner on **Inbox** headed "Some invoices could not be read", which also covers bills read with no currency. It lists the files of up to 20 bills, with "Showing the 20 most recent failures." beyond that. Selecting a file name downloads it.
* A bill in **Inbox** with nothing to fix has the stage **Inbox**.
* The stages that need action are **Missing information**, **Data mismatch**, **Review card fee**, **Potential duplicate**, **Bank details unavailable**, **Bank details not checked** and **Checking bank details**. A bill in **Inbox** shows one stage at a time.
* **Missing information** is the stage of a bill with no matched vendor, or a vendor with no bank account on file.
* **Checking bank details** shows while the bank details check loads, and **Inbox** leaves a bill out while it is being checked. **Bank details not checked** shows for a bill with a matched vendor whose bank details haven't been checked. **Bank details unavailable** shows when the check failed.
* Selecting a bill that needs attention opens its drawer, whether from **Inbox** or **Needs attention**. Selecting another bill in **Inbox** opens its drawer or the Send money flow.
* On **Needs attention**, selecting a row opens the drawer. The tab has the same columns as **All** and no **Open**, **Approve** or **Decline** buttons on its rows.
* The drawer for an **Inbox** bill on **Payments** → **All payments** shows the invoice file beside the details. Its heading shows the vendor, **Amount due** and the due date as "Due" and the date, with **Approve** and **Decline**.
* In the drawer for an **Inbox** bill on **Payments** → **All payments**, the **Details** tab has the fields Status, Type, Bill date, Due date, Invoice no., Method, Category, Department and Outstanding balance. Type reads "Bill pay", and Category and Department show a dash for a bill in the Inbox.
* In the drawer for an **Inbox** bill on **Payments** → **All payments**, Status reads **Inbox**, **Missing information**, **Data mismatch**, **Potential duplicate**, **Bank details unavailable** or **Declined**.
* The drawer for an **Inbox** bill on **Payments** → **All payments** shows **Items** only when Every finds line items on the invoice. It has an **Attachment** section with a download button.
* In the drawer for an **Inbox** bill on **Payments** → **All payments**, the toolbar shows your position, such as "3 of 12", with **Previous**, **Next** and **Done**. The Up and Down arrow keys move to the previous and next bill.
* The drawer for an **Inbox** bill on **Payments** → **All payments** has no **Memo** section.
* **Needs attention** lists a bill that is a flagged duplicate, has a card fee, has no matched vendor, has a vendor with no bank account, has a bank details mismatch or has a bank details check that was unavailable or not run.
* **Needs attention** shows a count badge, as does **Inbox**, with a plus sign when the inbox holds more than 100 bills. The tab shows "Showing results from the 100 most recent inbox bills." when capped, and **Inbox** shows "Showing the 100 most recent inbox bills."
* **Needs attention** looks only at the 100 most recent inbox bills, so a bill that needs action but is older than those isn't listed there.
* When nothing needs attention, the **Needs attention** tab on **Payments** → **All payments** reads "Nothing needs attention" and "A payment waits here when it is missing vendor details or may be a duplicate."
* For **Missing information**, the drawer's card is titled "Missing vendor details" and says Every holds no bank details for the vendor, so the payment can't be approved yet. Its button is **Add vendor details**.
* **Add vendor details** opens the **Add vendor** dialog with the sections **Vendor**, **How we pay them**, **Remittance email (optional)** and **Tax details**. The button is **Add vendor**, and **Cancel** closes it.
* In the **Add vendor** dialog, **Vendor** shows the matched vendor, else the vendor Every suggests, else the name it read off the invoice, and doesn't let you edit it. When there's none, it becomes a picker that says "Select or add vendor".
* In the **Add vendor** dialog, **How we pay them** offers only **ACH**, **Wire** and **Check**. For **ACH**, the form starts with bank details Every read from the invoice and the note "Bank details below were extracted from the invoice." Choosing another method clears the form.
* In the **Add vendor** dialog, **Remittance email (optional)** shows only for a bill with no vendor yet, and says "Where we send confirmation once this is paid." The field starts with any email Every read off the invoice. When Every read an email off the invoice, the address in the field is saved only after the person selects the checkbox confirming it is the vendor's contact email. A saved address becomes the vendor's email on a new vendor, or on an existing vendor with the same name that has no email yet.
* In the **Add vendor** dialog, **Tax details** asks "Request a 1099 filing for this vendor?"
* For a bill with no vendor, saving the **Add vendor** dialog looks for a vendor with the same name and creates one when none exists. Saving doesn't approve the bill.
* For **Data mismatch**, the drawer's card is titled "Bank details mismatch" and says the invoice prints different bank details than the account on file. Its buttons are **Add suggested account** and **Pay using existing account**.
* **Add suggested account** on the drawer's "Bank details mismatch" card opens the **Update bank details** dialog, which says it replaces the account on file. Its button is **Save account**, and the saved account becomes the vendor's primary account.
* **Pay using existing account** approves the bill against the account on file, with no confirmation step.
* While a bill has a mismatch, the drawer hides **Approve**. If a vendor's bank details have changed by the time someone approves a row, approval fails with "Bank details have changed. Open this bill to review the mismatch before approving."
* A bill that needs the full Send money flow shows the **Needs the full Pay Bill flow** card instead of the mismatch card.
* For **Review card fee**, the drawer alerts that the invoice mentions a credit card processing fee. The card **Needs the full Pay Bill flow** says "Review the invoice amount and any conditional card fee in Pay Bill before approving." The Inbox doesn't offer **Approve** on a bill with a card fee. In the drawer, a bill with a card fee has Status **Inbox**, not **Review card fee**.
* **Open Pay Bill** opens the bill in the same Send money flow that the **Send money** button opens. In that flow, the card "Review credit card processing fee" shows on the amount step and the review page. The card tells the person to check the original document and edit the payment amount to exclude any fee that does not apply to ACH, and says no fee has been deducted automatically. The review page's confirm button stays disabled until the person selects the checkbox that confirms the payable amount.
* For **Potential duplicate**, a **Possible duplicate** badge sits beside the recipient in **Inbox**. Its tooltip reads "Duplicate invoice number for this recipient.", "Identical file to one received before." or a sentence saying the recipient, due date and amount match an existing bill that is possibly already paid. With no reason recorded, it says to compare the bills before paying.
* The drawer's **Potential duplicate** card has **Merge**, **Not a duplicate** and a trash button labeled "Delete duplicate". **Merge** shows only when Every found a matching bill. With no match left, the card says to review the invoice before marking it as not a duplicate.
* **Merge** opens the **Merge duplicate** dialog, which compares "This payment" with "Merges into" and says the payment leaves the queue and its document is kept on the one it merges into. Merging takes the copy out of the inbox. **Not a duplicate** clears its duplicate flag.
* After a merge, the message reads "Duplicate merged. Its document is kept on the original." After **Not a duplicate**, it reads "Marked as not a duplicate." Both have **Undo**, and undoing reads "Resolution undone. The bill is back in Needs attention."
* Deleting a duplicate asks "Delete duplicate?" and says "This copy leaves the inbox. The original bill stays as it is." It works like **Decline**.
* The original bill's drawer shows **Merged duplicates**, with each merged copy and an **Unmerge** button. A bill with merged documents must be unmerged before it is merged into another bill. A merged copy doesn't show on **All** or **Failed**.
* Duplicate review is on the **All payments** page only. The **Bills & Reimbursements** page has none.
* For **Bank details unavailable**, the drawer says "Could not verify bank details. Retry the check before approving this bill." Its button is **Retry bank details check**, with **Open Pay Bill** beside it unless the bill needs the full Send money flow.
* Quick approval, the **Approve** button on an **Inbox** row or in a bill's drawer on **Payments** → **All payments**, uses the vendor's account marked **Primary**, or another account on file when none is. A wire account uses wire, a check account uses check and a domestic ACH account uses ACH. Quick approval doesn't support other account types, such as international and card-based accounts.
* Quick approval needs a matched vendor with a bank account on file, an invoice with matching bank details, a domestic payment method, a positive amount in US dollars, no card fee and a bill that isn't a flagged duplicate.
* Hovering over an **Inbox** row shows **Decline**, and either **Open** or **Approve**: **Open** is hidden on a row that shows **Approve**. **Open** does what selecting the row does.
* The **Inbox** on **Payments** → **All payments** shows **Approve** to each role that can open the page.
* A row's **Approve** asks "Approve this bill?" with the text "This bill will be paid immediately." and the button **Approve**. After it, the message reads "Bill approved".
* In an **Inbox** bill's drawer on **Payments** → **All payments**, **Approve** has no confirmation step.
* When a Company Admin approves a bill in **Inbox**, Every pays it in the same step.
* Selecting several rows in **Inbox** shows a bar with **Approve** and a count and total. Its confirmation says "Inbox bills are paid immediately." Bulk approve and bulk decline each take at most 100 payments.
* **Decline** on an **Inbox** row or in the drawer takes effect at once, with no confirmation, and shows "Bill removed from the inbox" with **Undo**. **Undo** puts the bill back in the inbox. If the decline fails, the message reads "Could not remove this bill", and a bill that can no longer be removed says so.
* A declined bill shows on **All** and **Failed**, though not during a search. Its stage is **Declined** and its Status reads "Called off". Its drawer says "This bill was declined, so there is no decision left to make here."
* Declining from **All** asks "Decline this bill?" and then shows "Bill declined".
* **Inbox** has the columns Recipient, Type, Stage, Due date, Status, Amount, Invoice Number, Received, Invoice and Description. Description is hidden by default, and **Display** turns it on. The Invoice column has a download button whose tooltip reads "Download invoice".
* The Recipient column in **Inbox** on **Payments** → **All payments** shows the matched vendor, or the name printed on the invoice when no vendor matched.
* **Inbox** sorts by Received, newest first. Recipient, Received, Invoice Number, Due date, Status and Amount sort when you select the column heading. Type and Stage don't sort.
* **Inbox** filters are **Recipient**, **Vendor** (**Matched**, **Unmatched**) and **Duplicate** (**Flagged**, **Not flagged**). A bill is matched when it has a vendor.
* A sibling page, [Approvals](https://every-a2724ddc.mintlify.site/admins/bill-pay/approvals.md), covers approver rules, and the [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md) page covers the Send money flow.

### Questions people ask

* **Why can't I see Inbox or Upload bill?** Every turns on the bill inbox company by company, and **Inbox**, **Needs attention**, **Upload bill** and the bill address are hidden when the **Bill Pay Agent** setting is off. **Upload bill** and **Needs attention** are on the **All payments** page only; the **Bills & Reimbursements** page has **Inbox** without them. To turn the **Bill Pay Agent** setting on, go to **Settings** → **Accounting** and find it under **Bookkeeping agents**. To ask about the bill inbox or the **All payments** page, email [support@every.io](mailto:support@every.io).
* **Where do I turn on the Bill Pay Agent?** In **Settings** → **Accounting**, under **Bookkeeping agents**. Company Admins and Bookkeepers can open that page.
* **Can an Accounts Payable user turn the Bill Pay Agent on or off?** No. An Accounts Payable user can't change the setting or open **Settings** → **Accounting**.
* **What file types can I upload?** PDF, PNG, JPEG and WebP, up to 8 MB each, 10 files at a time.
* **Why was my file skipped or rejected?** A file of another type, or over 8 MB, is skipped. A file Every couldn't read shows **Could not read**.
* **How do I email a bill?** Email or forward the invoice to your company's bill address. Hover over the address next to the title on **Payments** → **All payments** and select **Copy address**.
* **What happens to a bill emailed while the Bill Pay Agent is off?** Every doesn't keep it.
* **Does each email attachment become its own bill?** Each PDF up to a size limit does. Images, PDFs over that size and other attachments join the first PDF's bill. If no PDF qualifies, Every makes one bill from all the email's attachments.
* **Why isn't an invoice in my Inbox?** If Every couldn't read it, it shows in the "Some invoices could not be read" banner on **Inbox** instead, where you can download the file.
* **What does Already paid mean?** The file matches a bill that already became a payment, which can still be waiting for approval or scheduled, so nothing was imported. Find that payment on **All payments** before you send it again.
* **Why does my bill say Missing information?** It has no matched vendor, or its vendor has no bank account on file. Select **Add vendor details**.
* **Why does my bill say Data mismatch?** The invoice prints different bank details than the account on file. Choose **Add suggested account** to replace the account on file, or **Pay using existing account** to approve the bill against the account on file.
* **Does Add suggested account pay the bill?** No. It saves the invoice's account as the vendor's primary account and doesn't approve the bill.
* **Why is there no Approve button?** The bill doesn't qualify for quick approval: it needs a matched vendor with a bank account on file, matching bank details, a domestic payment method, a positive USD amount, no card fee and no duplicate flag.
* **How do I pay a bill with a card fee?** Select **Open Pay Bill**, edit the amount to exclude any fee that doesn't apply to ACH and select the checkbox that confirms the payable amount before you confirm.
* **How do I pay a bill that isn't in US dollars?** Open it in the Send money flow: selecting its row opens the flow, or a drawer with **Open Pay Bill**. Quick approval works only for USD bills.
* **How do I merge a duplicate?** In the drawer's **Potential duplicate** card, select **Merge**, then confirm in the **Merge duplicate** dialog. Select **Undo** in the message to reverse it, or **Unmerge** on the original bill.
* **Can I undo declining a bill?** Yes. Select **Undo** in the "Bill removed from the inbox" message.
* **Where do declined bills go?** To **All** and **Failed**, with the stage **Declined**.
* **Do I get a confirmation before declining from Inbox?** No. Declining takes effect at once, and the message offers **Undo**.
* **Does Approve in the drawer ask me to confirm?** No. **Approve** in the drawer has no confirmation step. Approving from a row asks "Approve this bill?" first.

### Not covered here

* What happens after a Bookkeeper or Accounts Payable user approves a bill from the **Inbox**, including whether Every pays it later and who approves it. To ask, email [support@every.io](mailto:support@every.io).
* The largest PDF attachment that becomes its own bill when emailed. To ask, email [support@every.io](mailto:support@every.io).
* How long Every takes to read an uploaded file or an emailed bill. To ask, email [support@every.io](mailto:support@every.io).
* Whether a file that Every couldn't read on upload appears later in the "Some invoices could not be read" banner. To ask, email [support@every.io](mailto:support@every.io).
* Why the **Payments** menu isn't in the sidebar for a company. To ask, email [support@every.io](mailto:support@every.io).


## Related topics

- [All payments](https://every-a2724ddc.mintlify.site/admins/bill-pay/overview.md)
- [Glossary](https://every-a2724ddc.mintlify.site/glossary.md)
- [Accounting settings](https://every-a2724ddc.mintlify.site/admins/settings/accounting.md)
- [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md)
- [Open a bank account](https://every-a2724ddc.mintlify.site/admins/getting-started/open-a-bank-account.md)


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