> ## Documentation Index
> Fetch the complete documentation index at: https://every-a2724ddc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> These docs describe Every as customers have it today. Answer from them, and say so when they don't cover a question.
> Pages under /admins/ are for the people who run Every for the company, and pages under /employees/ are for employees. Answer from the pages that match the person asking.
> Each page's Agent reference section lists its exact roles, conditions and limits. Prefer it for those details.
> When a page says a feature is in closed beta, or that Every turns it on company by company, don't promise that the person's company has it.
> Use roles and on-screen labels exactly as the pages write them.
> When someone asks what a term means, answer with the Glossary page's definition (/glossary), which other pages show in parentheses after the term.
> When the docs don't answer a question, tell the person to email [support@every.io](mailto:support@every.io).

# All payments

> Track every bill, payment and reimbursement from inbox to paid, and approve or decline them

![All payments page with its tabs, All selected, over payments each showing its stage.](https://mintcdn.com/every-a2724ddc/k5maP8xPODHl5ToY/images/illustrations/admins-bill-pay-overview-light.png?fit=max\&auto=format\&n=k5maP8xPODHl5ToY\&q=85\&s=fbb6db1c8fa8f481482860a14566bea0)

**Payments** → **All payments** lists your company's bills, vendor payments, reimbursements and payroll runs, from the moment a bill arrives until it's paid.

Company Admins, Bookkeepers and Accounts Payable users can use it after your company finishes onboarding.

> [!NOTE]
>
> Every turns on the **All payments** page, the bill inbox, failure reasons and the Accounts Payable role company by company. If you don't see them, email [support@every.io](mailto:support@every.io) to ask about them.

Select **Send money** to pay a vendor (see [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md)). With the bill inbox, **Upload bill** adds bills from files (see [Upload bills](https://every-a2724ddc.mintlify.site/admins/bill-pay/creating-bills.md)).

If the page is titled **Bills & Reimbursements**, its tabs are **Need approval** and **Approved**, plus **Inbox** when the bill inbox and the **Bill Pay Agent** setting are on, and it has no **Upload bill**.

## Tabs

| Tab | What it lists |
| - | - |
| **All** | Each payment and payroll run, plus the bills waiting in the inbox and the bills you declined |
| **Needs attention** | Bills in the inbox that need a decision from you before they can be paid |
| **Inbox** | Bills you uploaded or emailed to Every |
| **Needs approval** | Payments waiting on their approvers |
| **Scheduled** | Payments held for a later date or on their way |
| **Failed** | Payments that failed, were canceled or were declined, and the bills you declined |
| **Paid** | Payments that have gone out |

**Needs attention**, **Inbox** and **Upload bill** show when the **Bill Pay Agent** setting is on. In **Settings** → **Accounting**, under **Bookkeeping agents**, Company Admins and Bookkeepers can turn it on or off (see [Accounting settings](https://every-a2724ddc.mintlify.site/admins/settings/accounting.md)).

## Find a payment

Each row on every tab except **Inbox** shows:

| Column | What it shows |
| - | - |
| **Recipient** | The vendor, the employee for a reimbursement (see [Reimbursements](https://every-a2724ddc.mintlify.site/admins/bill-pay/reimbursements.md)) or the payroll run |
| **Type** | **Bill pay**, **Reimbursement**, **API payment** or **Payment** for a payroll run |
| **Stage** | Where the payment is now (see [Track a payment](#track-a-payment)) |
| **Due date** | When it's due, or the pay date of a payroll run |
| **Status** | The days to its due date, or when it pays or was paid |
| **Category** | The payment's category, or **Payroll** for a payroll run |
| **Approved By** | Who approved it, hidden on **All** and **Needs attention** until you show it |
| **Invoice** | An icon that downloads the invoice file |

**Inbox** sorts its bills by **Received**, newest first.

Use the search box to find a payment by recipient, invoice number or, for a reimbursement, the employee's name. Select **Add filter** to narrow payments by recipient, method or approver, and by stage on **All** and **Failed**. On **Inbox**, filter by recipient, vendor match or possible duplicate. Select **Display** to choose the columns. Each page lists 25 payments.

![The All payments page, with tabs from All to Paid and each payment's recipient, type, stage, due date, status and amount.](https://mintcdn.com/every-a2724ddc/qvvudeZxc26V6Klz/images/screens/admins-bill-pay-overview-light.png?fit=max\&auto=format\&n=qvvudeZxc26V6Klz\&q=85\&s=38448ca656263393f3e1ce995ef4bb99)

## Act on payments

Hover over a row on **All**, **Needs approval** or **Inbox** to see its actions. **Approve** and **Decline** show on payments you can act on (see [Approvals](https://every-a2724ddc.mintlify.site/admins/bill-pay/approvals.md)), and **Open** shows when either is missing.

* **Approve** on a payment asks "Approve this payment?" and says "This will approve and schedule the payment." On a bill in the inbox, it asks "Approve this bill?" and says "This bill will be paid immediately."
* **Decline** on a payment asks "Decline this payment?"
* On the **Inbox** tab, **Decline** removes the bill right away. The message "Bill removed from the inbox" has an **Undo** action.

To act on several at once, select their rows on **All**, **Needs approval** or **Inbox**. Select the approve button, such as **Approve 3 · \$1,250.00**, which shows how many selected payments can be approved and their total. Or open **Actions** to approve, decline or change the category. You can approve or decline up to 100 at a time. **Change category** applies to payments, not to bills in the inbox.

![Selected payments with the bulk approval count and total, and the Actions menu.](https://mintcdn.com/every-a2724ddc/19nP2pdcB7HMtcYU/images/screens/admins-bill-pay-overview-bulk-light.png?fit=max\&auto=format\&n=19nP2pdcB7HMtcYU\&q=85\&s=c0c723ad4e63a78d918f9115c724319e)

## Open a payment

Select a row to open its details.

When the page has an **Inbox** tab, a drawer opens for a payment, a reimbursement, a payroll run, a declined bill and a bill on **Needs attention**. Another bill in the inbox opens in its drawer, or in **Send money** with the bill filled in. In the drawer:

* The invoice shows beside the details. A payroll run shows its payment record instead.
* **Previous** and **Next** move through the rows on the page, or through all of a tab's bills on **Inbox** and **Needs attention**. **Done** closes the drawer.
* **Approve** reads **Approve & next** when another payment is waiting on you. Confirming it opens that payment.
* **Decline** on a payment asks for a "Reason for rejection", then **Reject**. On a bill in the inbox, it removes the bill.
* When Every holds no bank details for the vendor, the drawer says **Missing vendor details**, hides **Approve** and offers **Add vendor details**.

When the page has no **Inbox** tab, a payment opens in the payment's sheet instead, with **Approve** (**Approve & next** when another payment is waiting on you) and **Reject**. **Approvals** shows each approver's status, and **Reject** asks for the reason the same way.

## Payroll runs and declined bills

* Each payroll run is one row, named like **Payroll Mar 1 - Mar 15** for a regular run, on **All**, **Scheduled**, **Paid** and **Failed**. **Amount** shows for Company Admins and HR Admins and is blank for everyone else. In the drawer, a payroll run says "Payroll runs are approved in Payroll, so there is no decision to make here." and has **Open payroll**.
* A bill you declined stays on **All** and **Failed**, with **Declined** in **Stage** and **Called off** in **Status**.

## Track a payment

Stage reads:

| Stage | What it means |
| - | - |
| **Inbox** | A bill you uploaded or emailed. It isn't a payment yet |
| **Needs approval** | The payment is waiting on its approvers |
| **Scheduled** | The payment no longer waits on an approver. It's held for a later date or on its way |
| **Paid** | The payment has gone out |
| **Failed** | The payment didn't go through |
| **Cancelled** | The payment was canceled |
| **Declined** | An approver declined the payment, or you declined the bill in the inbox |

A bill in the inbox can also read a more specific stage, such as **Potential duplicate**, **Data mismatch** or **Missing information**. [Upload bills](https://every-a2724ddc.mintlify.site/admins/bill-pay/creating-bills.md) says what to do about each.

Status reads:

| Status | What it means |
| - | - |
| **Due in 3d** | Due in 3 days. Every counts down the days when the due date is 7 days away or less |
| **Due today** | Due today |
| **Overdue 2d** | 2 days past its due date |
| **Due Mar 4** | Due on that date. Every shows a date instead of a countdown when it's more than 7 days away or the invoice printed no due date |
| **Pays Mar 4** | Held, and sends on that date |
| **Paid today** or **Paid Mar 4** | Went out on that day. It reads **Paid** when Every has no date |
| **Not paid** | Failed |
| **Called off** | Canceled or declined |

## If the recipient hasn't received a payment

Find the payment on **All** and check its **Stage** and **Status** (see [Track a payment](#track-a-payment)).

If the recipient still hasn't received it, email [support@every.io](mailto:support@every.io). Give the recipient's name, amount, payment method, date and the status you see. In your email, ask Every to check the existing payment before you send another one.

Company Admins and Bookkeepers can also open the matching transaction on **Banking** → **Transactions**. An ACH payment can show a **Trace number**; a wire can show **IMAD** and **OMAD**. Include any identifiers shown when you email [support@every.io](mailto:support@every.io) to ask Every to investigate (see [Transactions](https://every-a2724ddc.mintlify.site/admins/banking/transactions.md)).

## If a payment failed or was returned

When the page has no **Inbox** tab, a failed payment's sheet has a **Failure reason** row in its **Bill details** card. If a **Failure code** row shows too, email [support@every.io](mailto:support@every.io) and include the code. Company Admins and Bookkeepers can also look for a failure reason in the matching transaction's details on **Banking** → **Transactions**.

Do what the reason says before you try again:

* If the recipient's account was closed, confirm their current details and add a new payment method.
* If the recipient's account is frozen, wait until the recipient resolves it with their bank.
* If the account being charged doesn't have enough funds, ask a Company Admin to add funds to it (see [Move money](https://every-a2724ddc.mintlify.site/admins/banking/payments.md)).
* If the payment was already submitted for processing, look for it on **All** before trying again. Email [support@every.io](mailto:support@every.io) if you need help.

If no reason shows, the reason doesn't say what to do, or you need help retrying, email [support@every.io](mailto:support@every.io). Include the payment details and any failure message or code shown.

## Agent reference

**Where:** **Payments** → **All payments**. The page there is titled **All payments**, or **Bills & Reimbursements**, which has its own tabs.

**Who:** Company Admins and Bookkeepers can open it, and so can Accounts Payable users once Every has turned that role on for the company. The sidebar shows **Payments** after the company finishes onboarding. Every turns on the bill inbox and failure reasons company by company. If **All payments** is missing, email [support@every.io](mailto:support@every.io) to ask about it.

### Facts

**Page and availability:**

* The **All payments** page at **Payments** → **All payments** opens on its **All** tab.
* If **Payments** → **All payments** is titled **Bills & Reimbursements**, its tabs are **Need approval** and **Approved**, plus **Inbox** where Every has turned on the bill inbox for the company and the **Bill Pay Agent** setting is on. **Inbox** and **Need approval** show a count in parentheses.
* On **Payments** → **All payments**, on the **Bills & Reimbursements** page, the **Need approval** table shows **Vendor**, **Due date**, **Approvers**, **Invoice** and **Amount**, with **Submitted Date** hidden until you show it. The **Approved** table shows **Vendor**, **Submitted Date**, **Due date**, **Approved By**, **Approved On**, **Invoice**, **Amount** and **Status**.
* On **Payments** → **All payments**, on the **Bills & Reimbursements** page, the **Approved** tab has a row menu with **Reschedule** and **Cancel payment** on a payment held for a later date, where Every has turned on scheduled payments for the company. **Cancel payment** opens **Cancel scheduled payment**, which says canceling deletes the payment and no money will move, and has the buttons **Keep scheduled** and **Cancel payment**. **Reschedule** opens **Reschedule payment**, which asks for a **Payment date**.
* On **Payments** → **All payments**, the header of the **All payments** page has **Send money**, which opens Send money, and **Upload bill**, which accepts PDF, PNG, JPEG and WebP files. **Upload bill** shows when Every has turned on the bill inbox for the company and the **Bill Pay Agent** setting is on. The **Bills & Reimbursements** page has no **Upload bill**.
* On **Payments** → **All payments**, **Needs attention** and **Inbox** show on the **All payments** page when Every has turned on the bill inbox for the company and the **Bill Pay Agent** setting is on.

**Bill Pay Agent setting:**

* The **Bill Pay Agent** row sits under **Bookkeeping agents** on **Settings** → **Accounting**. It reads "Automatically extracts and processes bills emailed to Every, and sets them up for approval."
* The **Bill Pay Agent** row on **Settings** → **Accounting** shows when Every has turned on the bill inbox for the company. The setting is on until someone turns it off.
* Company Admins and Bookkeepers can open **Settings** → **Accounting** and turn **Bill Pay Agent** on or off. Accounts Payable users can't open that page or change the setting.
* On **Payments** → **All payments**, with **Bill Pay Agent** off, Every doesn't keep a bill emailed to the company.

**Tabs:**

* On **Payments** → **All payments**, the tabs on the **All payments** page, in order, are **All**, **Needs attention**, **Inbox**, **Needs approval**, **Scheduled**, **Failed** and **Paid**.
* On **Payments** → **All payments**, **All** on the **All payments** page lists every payment whatever its status. It also lists the bills in **Inbox**, the declined bills and the payroll runs.
* On **Payments** → **All payments**, **Needs approval** on the **All payments** page lists payments waiting on their approvers.
* On **Payments** → **All payments**, **Scheduled** on the **All payments** page lists payments that no longer wait on an approver and haven't been paid, failed or been canceled: payments held for a later date or on their way. It also lists payroll runs on their way.
* On **Payments** → **All payments**, **Failed** on the **All payments** page lists failed and canceled payments. It also lists declined bills and failed payroll runs.
* On **Payments** → **All payments**, **Paid** on the **All payments** page lists payments that have gone out, and completed payroll runs.
* On **Payments** → **All payments**, payroll runs never show on **Inbox**, **Needs attention** or **Needs approval**.
* On **Payments** → **All payments**, **Needs approval** shows a count badge, and **Scheduled** shows one that adds payroll runs to payments. **Needs attention** and **Inbox** count their bills, with a plus sign after the count when the inbox holds more than 100 bills.
* On **Payments** → **All payments**, **Inbox** shows the 100 most recent bills and says "Showing the 100 most recent inbox bills." when it holds more.
* On **Payments** → **All payments**, **Needs attention** lists a bill in **Inbox** when the bill is a possible duplicate, carries a card processing fee, matched no vendor, has a vendor with no bank account on file, prints bank details that differ from the account on file, or has bank details Every couldn't check or didn't check.
* On **Payments** → **All payments**, **Needs attention** shows the same columns as the payments tabs, with **Approved By** hidden at first. Selecting a row opens its drawer.
* On **Payments** → **All payments**, the **Needs attention** empty state reads "Nothing needs attention" and says "A payment waits here when it is missing vendor details or may be a duplicate."

**Columns, search and filters:**

* On **Payments** → **All payments**, the columns on every tab of the **All payments** page except **Inbox**, in order, are **Recipient**, **Type**, **Stage**, **Due date**, **Status**, **Amount**, **Invoice Number**, **Category**, **Approved By** and **Invoice**.
* On **Payments** → **All payments**, **Recipient** shows the employee for a reimbursement and the vendor otherwise. A regular payroll run reads like **Payroll Mar 1 - Mar 15**, and another run reads **Payroll** followed by its own name.
* On **Payments** → **All payments**, **Type** reads **Payment** for a payroll run, **API payment** for a payment created through the Every API, **Reimbursement** for a reimbursement and **Bill pay** otherwise.
* On **Payments** → **All payments**, **Category** reads **Payroll** for a payroll run and the payment's category otherwise.
* On **Payments** → **All payments**, **Due date** is the pay date for a payroll run.
* On **Payments** → **All payments**, **Approved By** is hidden at first on **All** and **Needs attention**. The other payments tabs show every column.
* On **Payments** → **All payments**, **Invoice** shows an icon whose tooltip reads "Download invoice".
* On **Payments** → **All payments**, the **Inbox** tab's columns are **Recipient**, **Type**, **Stage**, **Due date**, **Status**, **Amount**, **Invoice Number**, **Received**, **Invoice** and **Description**. It hides **Description** at first and sorts by **Received**, newest first.
* On **Payments** → **All payments**, the payments tabs list the newest payments first, 25 to a page.
* On **Payments** → **All payments**, the search box reads "Search..." and matches the vendor's name, the invoice number, the recipient name and a reimbursed employee's first and last name.
* On **Payments** → **All payments**, on **All**, search also narrows the bills from **Inbox** by their displayed name and invoice number. During a search, declined bills drop off **All** and **Failed**.
* On **Payments** → **All payments**, the payments filters are **Recipient**, **Stage**, **Method** and **Approved by**. The **Stage** filter shows only where a tab holds more than one stage: on **All** it offers **Needs approval**, **Scheduled**, **Paid**, **Failed** and **Cancelled**, and on **Failed** it offers **Failed** and **Cancelled**.
* On **Payments** → **All payments**, the **Method** filter on the payments tabs lists the payment methods, such as **ACH**, **Wire**, **International wire**, **Book transfer** and **Check**.
* On **Payments** → **All payments**, **Approved by** matches only an approver who signed off.
* On **Payments** → **All payments**, on **All**, a **Stage**, **Method** or **Approved by** filter removes the bills from **Inbox**.
* On **Payments** → **All payments**, the **Inbox** filters are **Recipient**, **Vendor** (**Matched** or **Unmatched**) and **Duplicate** (**Flagged** or **Not flagged**).
* On **Payments** → **All payments**, the filter control is **Add filter**, and **Clear filters** removes every filter.
* On **Payments** → **All payments**, **Display** lists the columns to show under **Fields**. On **Inbox**, it also has an **Ordering** option for the columns that sort. **Reset view** appears once something has changed.

**Approve and decline:**

* On **Payments** → **All payments**, hover actions are on **All**, **Needs approval** and **Inbox**. They are **Open**, **Decline** and **Approve**. On the payments tabs, **Open** is hidden once **Approve** and **Decline** are both offered. On **Inbox**, **Decline** always shows, **Approve** shows when the bill can be approved, and **Open** shows when it can't.
* On the payments tabs of **Payments** → **All payments**, **Approve** and **Decline** show on a payment waiting on approval that you can act on.
* On **Payments** → **All payments**, you can act on a payment as one of its approvers, or by overriding its approval. On the **All payments** page, Company Admins, Bookkeepers and Accounts Payable users can override; on the **Bills & Reimbursements** page, only Company Admins can. Nobody can override a reimbursement paid to them, and a Bookkeeper or Accounts Payable user can't override a payment they sent.
* On **Payments** → **All payments**, **Approve** on a row asks "Approve this payment?" or "Approve this bill?". The payment dialog says "This will approve and schedule the payment." The bill dialog says "This bill will be paid immediately."
* On **Payments** → **All payments**, **Decline** on a row asks "Decline this payment?" or "Decline this bill?" and says "This cannot be undone for a payment already in an approval chain."
* On **Payments** → **All payments**, on the **Inbox** tab, **Decline** removes the bill with no dialog, and the message "Bill removed from the inbox" has an **Undo** action.
* On **Payments** → **All payments**, after a row action, the message reads "Bill approved", "Payment approved", "Bill declined" or "Payment declined". A row or bulk **Decline** doesn't ask for a reason.
* On **Payments** → **All payments**, a bill in **Inbox** can be approved from the list when its vendor matched and has a domestic ACH, wire or check account on file, the bill isn't a possible duplicate, its bank details match, and it has a USD amount above zero with no card processing fee.
* On **Payments** → **All payments**, selecting rows on **All**, **Needs approval** or **Inbox** shows a bar with a selected-count button, an **Actions** menu headed "Bulk actions" and a button such as **Approve 3 · \$1,250.00**, with the number of payments it approves and their total.
* With payments in more than one currency selected on **Payments** → **All payments**, bulk **Approve** approves only the payments in the most common currency, and its count and total cover those.
* On **Payments** → **All payments**, **Approve** shows when something in the selection can be approved, and **Decline** shows when something can be declined. **Change category** shows when the selection has a payment, and it applies to payments, not to bills in **Inbox** or payroll runs.
* On **Payments** → **All payments**, **Change category** in the **Actions** menu opens a list of categories with a search box reading "Search category...".
* On **Payments** → **All payments**, the keyboard shortcuts are E to approve, D to decline and C to change category. Choosing a category applies it right away, with no confirmation step.
* On **Payments** → **All payments**, bulk **Approve** takes at most 100 payments at a time and says "Select at most 100 payments to approve at a time" beyond that. Bulk **Decline** says "Select at most 100 payments to decline at a time".
* On **Payments** → **All payments**, the bulk **Approve** dialog is titled with the count, such as "Approve \{n} payments?". With bills from **Inbox** in the selection it says "Approve \{total} for \{n} payments. Inbox bills are paid immediately.", and otherwise "Approve and schedule \{total} for \{n} payments." The bulk **Decline** dialog is titled "Decline \{n} bills?" and says "This cannot be undone for bills already in an approval chain."

**The drawer and the payment's sheet:**

* When **Payments** → **All payments** has an **Inbox** tab, selecting a payment, reimbursement, payroll run, declined bill or bill on **Needs attention** opens a drawer, and selecting another bill in **Inbox** opens its drawer or Send money with the bill filled in.
* When **Payments** → **All payments** has no **Inbox** tab, selecting a payment row opens the payment's sheet, and selecting a reimbursement row opens the reimbursement's sheet.
* On **Payments** → **All payments**, the drawer shows the invoice in a preview panel beside the details. Its toolbar has **Previous**, **Next**, the position in the list and **Done**. The up and down arrow keys move through the rows. On the payments tabs the rows are the ones loaded on the current page, and on **Inbox** and **Needs attention** they are every bill on that tab.
* On **Payments** → **All payments**, the drawer's top shows **Amount due**, the due date while the payment isn't approved, and the buttons **Approve** and **Decline**.
* On **Payments** → **All payments**, the drawer's **Details** tab lists Status, Type, Bill date, Due date, Invoice no., Method, Category, Department and Outstanding balance, then **Items**, **Attachment** and **Memo**. A card reads "Approved by" with the approver's name. A missing file reads "No file attached." and a missing memo reads "No memo added."
* On **Payments** → **All payments**, the drawer for an **Inbox** bill lists the same **Details** fields as a payment's drawer (Status, Type, Bill date, Due date, Invoice no., Method, Category, Department and Outstanding balance), with Category and Department as dashes.
* On **Payments** → **All payments**, in the drawer and the payment's sheet, **Approve & next** replaces **Approve** when another payment of the same kind, a vendor payment or a reimbursement, is waiting on approval that you can act on. After the approval, the next one by due date opens.
* On **Payments** → **All payments**, **Decline** on a payment in the drawer asks for a "Reason for rejection", with the placeholder "Enter the reason", at least 2 characters, and the buttons **Reject** and **Cancel**. On a bill in **Inbox**, **Decline** removes the bill.
* On **Payments** → **All payments**, **Approve** on a payment in the drawer or the payment's sheet asks "Approve the Bill" and "Are you sure you want to approve this bill?", or "Approve the Reimbursement" and "Are you sure you want to approve this reimbursement?", with **Approve** or **Approve & next** as the confirm button.
* On **Payments** → **All payments**, when Every holds no bank details for a payment's vendor, the drawer shows **Missing vendor details** and "Every holds no bank details for \{name}, so this payment cannot be approved yet." with **Add vendor details**, and hides **Approve**. On an **Inbox** bill, **Approve** also stays hidden until the vendor matched with bank details, and there is no duplicate and no mismatch.
* A payroll run's drawer says "Payroll runs are approved in Payroll, so there is no decision to make here." and has **Open payroll**, which goes to the run only for Company Admins and HR Admins. When **Payments** → **All payments** has no **Inbox** tab, a Company Admin or HR Admin who selects a payroll row goes to the run in **Payroll**.
* On **Payments** → **All payments**, a declined bill's drawer says "This bill was declined, so there is no decision left to make here."
* On **Payments** → **All payments**, the payment's sheet shows the invoice in a preview panel. Its buttons are **Approve** or **Approve & next**, and **Reject**. It has a **Status** card (an employee card on the reimbursement's sheet), **Approvals** with the columns **Name**, **Status** and **Date**, an **Items** table with **Vendor**, **Description**, **Department** and **Amount**, and a card titled **Bill details**, or **Payment details** for a reimbursement.
* On **Payments** → **All payments**, an approver's step in **Approvals** reads **Approved**, **Currently reviewing**, **Next approver**, **Rejected** or **Skipped**, and a person who overrode the approval is added to the list.
* On **Payments** → **All payments**, for a vendor payment, **Bill details** on the payment's sheet lists **Recipient**, **Due date**, **Memo**, **Department** and **Payment type**, then the account's **Account number**, **Routing number**, **Account type** and **Bank**, or **Bank account** reading "No bank account information on file".

**Payroll, API payments, reimbursements and declined bills:**

* On **Payments** → **All payments**, payroll runs appear on **All**, **Failed**, **Paid** and **Scheduled**. Payroll rows' **Amount** shows only for Company Admins and HR Admins, and is blank for other roles.
* On **Payments** → **All payments**, at most 100 payroll runs load. When there are more, the page says "Showing the \{n} most recent of \{m} payroll runs."
* On **Payments** → **All payments**, a payment created through the Every API starts with approval assigned to the company's signatory. Someone with permission to override payment approvals can approve it instead. The payment is not sent to the bank until it is approved.
* On **Payments** → **All payments**, a bill declined from **Inbox** shows on **All** and **Failed**, up to the 100 most recent, with **Declined** in **Stage** and **Called off** in **Status**.

**Stage and Status:**

* On **Payments** → **All payments**, **Stage** reads **Inbox** for a bill from **Inbox**, **Needs approval** for a payment with a pending approval, **Scheduled**, **Paid**, **Failed** and **Cancelled**. A canceled row belongs to the **Failed** tab.
* On **Payments** → **All payments**, a payment reads **Declined** when an approver rejected it or the bill was declined from **Inbox**, and **Cancelled** when the payment was canceled. Both belong to the **Failed** tab.
* On **Payments** → **All payments**, a payment reads **Failed** when it failed, and **Paid** when it went out. A payment held for a later date reads **Scheduled**.
* On **Payments** → **All payments**, a payment with a pending approval is at **Needs approval**. Every other payment in flight is **Scheduled**, including payments still being processed on their way out.
* On **Payments** → **All payments**, a bill in **Inbox** reads **Potential duplicate** when flagged as a duplicate and **Data mismatch** when its invoice prints different bank details from the account on file. It reads **Checking bank details**, **Bank details not checked** or **Bank details unavailable** by the state of the bank details check, **Missing information** when no vendor matched or the vendor has no bank account on file, and **Review card fee** when the bill carries a card processing fee.
* On **Payments** → **All payments**, **Status** reads **Paid today** or a date such as **Paid Mar 4** for a paid row, and **Paid** when Every has no date. It reads **Not paid** for a failed row and **Called off** for a canceled or declined one.
* On **Payments** → **All payments**, **Status** reads a date such as **Pays Mar 4** for a payment held for a later date. For a row still waiting, it reads a count such as **Overdue 2d** past the due date, **Due today**, a count such as **Due in 3d** for a due date up to 7 days away, and a date such as **Due Mar 4** for a later one. A dash shows when there is no date.
* On **Payments** → **All payments**, **Status** shows a date such as **Due Mar 4** instead of a countdown when the invoice didn't print the due date itself.

**Failure reasons:**

* On **Payments** → **All payments**, on the payment's sheet, a payment that failed or was canceled shows a **Failure reason** row in its **Bill details** card, where Every has turned on failure reasons for the company.
* On **Payments** → **All payments**, when a **Failure code** row shows beside the **Failure reason** on the payment's sheet, email [support@every.io](mailto:support@every.io) and include the code.
* On **Payments** → **All payments**, a failed payment with no specific reason shows the **Failure reason** "This payment couldn't be completed due to a processing issue. Contact support if you need help." To ask for help, email [support@every.io](mailto:support@every.io).
* On **Payments** → **All payments**, the **Failure reason** messages on the payment's sheet also include, word for word:
  * "The recipient's bank does not accept wire transfers. Ask the recipient for an account that supports wires, or send this payment by ACH instead."
  * "The recipient's bank account has been closed. Confirm their current account details and add a new payment method before retrying."
  * "The recipient's bank account is frozen and cannot receive funds. The recipient needs to resolve this with their bank before you retry."
  * "This payment would exceed your daily ACH sending limit. It can be sent on the next business day, or contact support to review your limit."
  * "This payment would exceed your daily ACH withdrawal limit. It can be sent on the next business day, or contact support to review your limit."
  * "There aren't enough funds in the account to cover this payment. Add funds and retry."
  * "This payment couldn't be completed because the account being charged doesn't have enough funds."
  * "This payment was already submitted for processing. Check the payment history before trying again", then a dash and "contact support if you need help."
  * "This international payment is missing a required purpose code for the destination country. Contact support so we can complete it."
  * "We couldn't send this domestic wire because of a routing configuration issue on our side. Contact support and we'll get it sent."
* On **Payments** → **All payments**, on a transaction's details sheet, a rejected or returned transaction with no reason shows "This payment couldn't be completed due to a processing issue. Contact support if you need help." under **Failure reason**, where Every has turned on failure reasons for the company. To ask for help, email [support@every.io](mailto:support@every.io).
* On **Payments** → **All payments**, **Bill details** is part of the payment's sheet. The drawer's **Details** tab has no **Bill details** card.

### Questions people ask

* **The payment says Paid, but the recipient hasn't received it. What should I do?** Find the payment on **Payments** → **All payments**, then email [support@every.io](mailto:support@every.io) with its recipient, amount, method, date and status. In your email, ask Every to check the existing payment before sending another one. Company Admins and Bookkeepers can also open the transaction on **Banking** → **Transactions** and provide any **Trace number**, **IMAD** or **OMAD** shown.
* **What should I do with a returned payment?** Follow its **Failure reason**. When **Payments** → **All payments** has no **Inbox** tab, the reason is in the **Bill details** card of the payment's sheet. Company Admins and Bookkeepers can also find it in the transaction's details on **Banking** → **Transactions**. Email [support@every.io](mailto:support@every.io) when the message or the next step is unclear, and include any failure code.
* **Should I send a failed payment again?** Not before following its **Failure reason**. When the reason says the payment was already submitted for processing, look for it on **All** on **Payments** → **All payments** before trying again. Email [support@every.io](mailto:support@every.io) if you need help.
* **Where do I see all my payments?** Go to **Payments** → **All payments**. The **All payments** page opens on **All**.
* **What's on the Bills & Reimbursements page?** If **Payments** → **All payments** is titled **Bills & Reimbursements**, it has the tabs **Need approval** and **Approved**, plus **Inbox** where Every has turned on the bill inbox for the company and the **Bill Pay Agent** setting is on. It has no **Upload bill** and no **Needs attention** tab.
* **Who can open All payments?** Company Admins and Bookkeepers, and Accounts Payable users once Every has turned that role on for the company, after the company finishes onboarding.
* **Why don't I see Inbox or Needs attention?** They show when Every has turned on the bill inbox for the company and the **Bill Pay Agent** setting is on, and **Needs attention** is on the **All payments** page only. Check **Bookkeeping agents** in **Settings** → **Accounting**, which Company Admins and Bookkeepers can open.
* **Why don't I see Upload bill?** **Upload bill** is on the **All payments** page when the company has the bill inbox and the **Bill Pay Agent** setting is on. The **Bills & Reimbursements** page has no **Upload bill**.
* **Why can't I approve or decline a payment?** **Approve** and **Decline** show only to one of the payment's approvers or to someone who can override it, and only on a payment waiting on approval. On the **All payments** page, Company Admins, Bookkeepers and Accounts Payable users can override; on the **Bills & Reimbursements** page, only Company Admins can. Nobody can override a reimbursement paid to them, and a Bookkeeper or Accounts Payable user can't override a payment they sent.
* **How do I approve several payments at once?** On **Payments** → **All payments**, select their rows on **All**, **Needs approval** or **Inbox**, then select the approve button, such as **Approve 3 · \$1,250.00**, or **Actions** → **Approve**. The limit is 100 at a time.
* **Can I change the category of several payments?** Yes. On **Payments** → **All payments**, use **Actions** → **Change category** after selecting rows on **All**, **Needs approval** or **Inbox**. It doesn't apply to bills in **Inbox**.
* **Why does my payment say Scheduled?** On **Payments** → **All payments**, it no longer waits on an approver, and it's held for a later date or on its way.
* **What does Called off mean?** On **Payments** → **All payments**, the payment was canceled or declined.
* **Where did a bill I declined go?** On **Payments** → **All payments**, it shows on **All** and **Failed** with **Declined** in **Stage**.
* **Why does Status show a date instead of Due in a few days?** On **Payments** → **All payments**, Every shows a date when the due date is more than 7 days away, or when the invoice didn't print the due date itself.
* **Why can't I see a payroll run's amount?** On **Payments** → **All payments**, the amount shows for Company Admins and HR Admins only.
* **What does Missing vendor details mean?** On **Payments** → **All payments**, Every holds no bank details for the vendor, so the payment can't be approved yet. Select **Add vendor details**.
* **Where do I see why a payment failed?** In the **Failure reason** row of the **Bill details** card, on the payment's sheet that opens from **Payments** → **All payments** when the page has no **Inbox** tab, where Every has turned on failure reasons for the company. If a **Failure code** row shows too, email [support@every.io](mailto:support@every.io) and include the code. Company Admins and Bookkeepers can also find the reason in the transaction's details on **Banking** → **Transactions**.
* **Can I cancel or reschedule a payment on All payments?** Not on the **All payments** page, whose row actions are **Open**, **Decline** and **Approve**. If **Payments** → **All payments** is titled **Bills & Reimbursements**, its **Approved** tab has **Reschedule** and **Cancel payment** on a payment held for a later date, where Every has turned on scheduled payments for the company.

### Not covered here

* Does a bill in **Inbox** that a Bookkeeper or an Accounts Payable user approves get paid right away? To ask, email [support@every.io](mailto:support@every.io).
* Does **Paid** mean the recipient's bank has the funds, and how long does a payment take to arrive? To ask, email [support@every.io](mailto:support@every.io).
* Where can an Accounts Payable user see why a payment failed when it opens in the drawer, whose **Details** tab lists no failure reason? To ask, email [support@every.io](mailto:support@every.io).
* Which retry action should I take after resolving a failed payment's cause? To ask, email [support@every.io](mailto:support@every.io).
* How can I cancel or reschedule an approved payment on the **All payments** page? To ask, email [support@every.io](mailto:support@every.io).
* When do returned funds become available, and can I retry a payment after a name mismatch? To ask, email [support@every.io](mailto:support@every.io).
* Can anyone see the reason an approver gives when declining? To ask, email [support@every.io](mailto:support@every.io).
* How long can a payment stay on **Needs approval**? To ask, email [support@every.io](mailto:support@every.io).


## Related topics

- [Upload bills](https://every-a2724ddc.mintlify.site/admins/bill-pay/creating-bills.md)
- [Approvals](https://every-a2724ddc.mintlify.site/admins/bill-pay/approvals.md)
- [Send money](https://every-a2724ddc.mintlify.site/admins/bill-pay/payment-methods.md)


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