Company cards

Create, share, freeze and close company cards, set spend limits and spending controls, and get help with declined, lost or suspected fraud cards.

Banking → Company cards lists the cards issued on your company’s account: who holds each one, which account it draws on and its status. If your Banking menu has no Credit card item, the sidebar calls this page Cards.

Company Admins and Bookkeepers manage cards after your company finishes onboarding. Each employee sees their own on My cards (see My cards).

See your company’s cards

The list shows each card’s name, number, cardholder, account, type, sharing and status. Closed cards are hidden. To see them, select Display and turn on Show closed cards.

If a physical card has been sent to you and isn’t active yet, Your new card is on the way shows at the top of the page. Select Activate card once it arrives.

Create a card

Only Company Admins see Create card. Select it, then fill in the Create a new card sheet:

1. Name the card

   Enter a Card name, such as the team or what the card is for.

2. Choose credit or debit

   Under Choose a card, choose Credit card or Debit card. You see Choose a card only if the sidebar says Company cards. Credit card can be chosen once your company’s credit account is open. Before that, it shows how to apply or where your credit application stands.

3. Choose virtual or physical

   Under Card type, choose Virtual or Physical.

4. Set a spend limit

   Optional: turn on Spend limit, choose a Period and enter the amount.

5. Choose the card owner

   Choose the Card owner: the person the card is issued to.

6. Choose who can use the card

   Under Shared card, choose Card owner to keep the card to one person, or Shared with multiple people and select who else can use it. People you share with get access to the card details but can’t change its settings.

7. Add accounting defaults

   Optional: if Accounting settings appears, choose a Default account and Default department for QuickBooks.

8. Enter the shipping address

   For a physical card, enter the Shipping Address.

9. Create the card

   Select Create card.

A card for someone who hasn’t finished onboarding shows Pending registration until they finish.

Manage a card

Select a card to open it. The buttons under the card depend on its status and your role:

Button	What it does
View info	Shows the full card number and CVV of an active card
Freeze / Unfreeze	Pauses the card until you unfreeze it
Set pin / Update pin	Sets the PIN for an active debit card. Only the cardholder sees this
Deactivate	Closes the card permanently. Enter DEACTIVATE, then select Deactivate card. A deactivated card can’t be used or reactivated

An active virtual card issued to you can be added to Apple or Google Pay on your phone for purchases in stores. To ask how, email [e-mail].

Below the buttons, the Details tab shows what’s been spent against the card’s limit, its billing address and the cardholder. Credit cards also show your credit account’s available credit.

Under Settings you can change the Spend limit and Card name, then select Save. If Spending Budget appears, you can assign the card to a budget: under Spending budget for this card, choose the budget (see Budgets).

To share a card, open Share card on the Details tab:

1. Choose sharing

   Choose Shared with multiple people.

2. Add people

   Select Add new.

3. Choose the people

   In Share card with, select the people to share with.

4. Share the card

   Select the button that counts the people, such as “Share with 2 users”.

To remove someone’s access:

1. In Share card, point at their row and select the X.
2. Select Remove access.

Set spending controls

Every turns on spending controls company by company. If you don’t see them, email [e-mail] to ask about them.

With spending controls, a card has a Spending Controls tab, and its spend limit moves there from Settings.

1. Open spending controls

   Open the card and select Spending Controls.

2. Choose the rule

   For Merchant, Category or MCC (merchant category code), choose Allow or Block, or leave it Off.

3. Add what the rule covers

   For Allow or Block, add the merchants, categories or codes the rule covers.

4. Save

   Select Save.

New rules can take a little while to apply after you save.

With spending controls, when you create a debit card, Period also offers One time, a total the card can spend before it freezes permanently. You can’t change a one-time limit after the card’s first transaction.

Get help with a card

If a purchase is declined, go to Banking → Transactions, open the purchase and look for Decline reason (see Transactions). Check the card’s status and spend limit on this page. If the reason doesn’t explain what to do, email [e-mail] and include the merchant, amount, date and message shown.

If a card is lost or stolen, or a charge looks unfamiliar, open the card. If it is active, select Freeze. Email [e-mail] to report it, ask about a replacement or get help with the charge. Include the card’s last digits and, for a charge, its merchant, amount and date.

For a card marked Suspected Fraud, the sheet says “This card is blocked to protect you due to suspected fraudulent activity.” Email [e-mail] to ask what to do next.

If a link about a suspected fraudulent card transaction says “This link has expired” or “We couldn’t save your response”, email [e-mail] for help or a new link.